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Originally Posted by DASH GT
Your forgetting the fact that the dealer is LIEING to the individual here. They havent come clean..You haven't said anything about this?? So its okay for the dealer to lie to them??  |
I said something about the employee who made the mistake in my first post.
I'm not sure it'd be the dealer or the actual company trying to cover their behind. From the dealership I know of, the Dealer Principal would be the one saying; "find a way to fix this or else it's your job". The one embellishing and lying is most likely an individual employee concerned about their own job security, it'd be reasonable to assume their excuse wouldn't be sanctioned by the company.
For a company to lie they expose themselves to fraudulent misrepresentation leaving themselves in a very actionable position.