Quote:
Originally Posted by russellw
Most of them have now amended their policies to explicitly exclude pandemics if they didn't already. We went through a rather lengthy recovery process a short while ago but we refused to accept 'credits' from the various agencies involved (you don't have to under Australian law) and we'd taken the insurance when the trip deposit was paid last September so even though the insurer changed their T&C to include pandemics in January, they were required to honour the cover at the date we took it out, which didn't exclude them.
As it happened, the various 'fees' amounted to ~$1,200 which was probably the travel agents whack but we only ended up down by the $100 insurance policy excess.
The scare tactics used by the travel agency to try and convince people to take the various credits being offered by the airlines and cruise company were frankly reprehensible and unfortunately most people on the same 'theme' tour ended up taking them early in the piece which seems OK on the surface except (1) the airline credits were only 50%; and (2) the cruise line credits have to be used within 12 months and that is probably not going to happen given that 12M expires next May.
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My folks had a trip booked in March through trip.com. I think the airline they used was Royal Brunei. Got refunded within 2 weeks, no fees. Very lucky.