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Originally Posted by fordel
So ring up and cancel
If you want to cancel wait on hold simple as that...
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I think I will transfer to another phone company and let the new phone company deal with Optus.
The last time that I had to deal with Optus I had to enter my details into the phone and talk to a voice recognition system, which without fail transferred me to the wrong department. After telling the new person all of my details, I would then get transferred to another department. After an extended wait if I was fortunate I would get transferred to another department that was also wrong. This time I would have to wait even longer, if I was fortunate enough to have my call answered at all. Now the new person would also require all of my details again and would promise to disconnect my existing phone and set up a new account at my new house. The process so far had taken about 3 phone calls and probably an hour and a half, but it wasn't the end of it as they never disconnected the phone, so I had to go through the whole process again.