TIP OF THE DAY: When confronted with the robot-operator on the phone, just jab as many numbers or even punch the phone as a sign of frustration and you will be transfered to an operator who will put you through to where you need to be.
Bad luck to the guy who had installation problems, im an optus install contractor and go to great lengths to get installs going ahead and keeping happy customers, then again i actually get paid for it unlike some optus techs!
One of the tricks is the flyby, where you drive past a customers house quickly and if it looks hard ie. double story, double brick, then you just cann the job and say the customer wasnt home!
TIP OF THE DAY NO.2- on the day of your installation, ring up cust service (just put the phone on speaker while you wait in teh queue...) and ask for an ETA for the installation technician.
That way you will know exactly when theyre coming and they cant get out of it.
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