Ford Customer Service

[GHO57]

Well my rant begins.

I decided to take my xr8 to Ford today to ask if i could have a chat with the head mechanic to ask about somethings regarding me car. Now the thing is that he had red mud on his shoes at the time, whilst he was in the car he didnt bring his legs in the cabin(thank god) i went and opened the bonnet, as soon as i opened it he decided to rev it, i walked over and asked him why he reved it he said i wanted to hear your car, i said that its not needed that he rev it, so i turned it off. I really needed him to test the alternator with a multi-meter not rev it. He didnt apologise now next thing i looked on my carpet and there was a patch about the size of my hand of red mud, i was stunned looking at him he said sorry cant help you with that you will have to take it to a auto elecy. I was getting a bit annoyed now and said you dirtied my carpet, he looked as said itll dry up n be easy to clean.


Whilst i work at Mercedes-Benz, we respect every single customer and their pride and joy, no matter what, we had a mechanic that left 2 finger prints on a customers cars doors, and he had to drive to the customers home and clean the marks off, now Ford wouldnt give a whether they left marks or not as i never get my car washed even when its covered in mud. :



Just had to get it out, has anyone else received bad service?car returned dirty?