Disappointed in Ford and the Dealer!

[RaryGirl]

Picked up our new (demo model) Mondeo on Saturday ... by the time we drove it home and this week it was ready for the 3,000 complimentary service. I'm being very liberal with the word complimentary here ... seems that Ford only honour this complimentary service if it is done within 2 months of the vehicle first being registered, otherwise the dealer has to pay for it.

Here's the clincher on how wonderful Ford and the dealer in particular Pacific Ford at Currumindi are ... well our local Ford dealer said they'd call Curramundi to confirm they'd pay for it. The answer was a firm NO, they wouldn't pay for it ... so we rang Ford and no, they wiped their hands of it as well as it was 2 months overdue.

Seems Pacific Ford didn't do the service while they had the car in their possession, told me when we picked it up, you are nearly due for the 3,000km service - take it into your local dealer. Poor form on Pacific Fords part and I'm really disappointed in Ford Australia for just wiping their hands of the whole thing.

Not a very positive start to owning a Ford.