Need advice. 2012 Fiesta auto issues

[GTLEGEND]

Originally Posted by Tickford.

Thanks Craig. He called today and was told a case manager will call on Monday.

What does 'RAVS' stand for please?

Is a no cost replacement really possible? From the article linked in my post above:



If there's anyone on here who has been through this process, would love to hear about your experience and outcome.

You never mentioned what the case manager advised?

[Tickford.]

Originally Posted by GTLEGEND

You never mentioned what the case manager advised?

Case manager contacted him (06/04/20) to say they will investigate. Then two weeks went by with nothing. My uncle then rang the case manager to check progress, who then advised him that another case manager has taken over his case, and would contact him. Few days pass and nothing, so my uncle then called the new case manager, who asked him if Freeway Ford had called him to bring the car for a transmission oil sample to be taken. To which the answer was no. Next day (24/04/20) Freeway Ford called and made an appointment for the sample to be taken. Which is happening tomorrow.

Freeway Ford Cranbourne VIC have already stated on report that the transmission needs replacing, but it was not a warranty fix, and my uncle would have to pay for it. Which is a load of bull.

If the transmission needs replacing, why is Ford Australia now asking for an oil sample?