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20-07-2011, 02:59 PM | #1 | ||
Call me Spud
Join Date: May 2008
Posts: 1,995
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Hey guys, just a quick query. I am trying to find out who I ring regarding complaints about telemarketing?
Basically yesterday I called aus post about a parcel. Today I get a call asking me to take a survey about customer service. Now at no stage was I told my number would be recorded and used for telemarketing purposes and in now way would I have given them permission to do so. I take great care in whom I give my mobile number to, so to find out aus post recorded it on their database without my consent is a worry. Any advice would be great. |
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20-07-2011, 03:05 PM | #2 | ||
Awesome
Join Date: Oct 2007
Location: In my own little world..Everyone here knows me :)
Posts: 9,401
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You can contact the ACMA - Do not call register and lodge a complaint.
https://www.donotcall.gov.au/ Some companies are exempt from this regulation though. Was it Australia Post that called you back regarding their customer service? I think that unless you stated you do not want your number recorded or used in anyway by anybody, you won't stand much of a chance complaining. Customer service call backs can be justified by Aus Post as trying to improve their service. Just my thoughts on it anyway. Sorry I can not be of more assitance, however since we registered, we don't get anymore unsolicited calls. Cheers Col
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20-07-2011, 09:01 PM | #3 | |||
Call me Spud
Join Date: May 2008
Posts: 1,995
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Quote:
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20-07-2011, 09:08 PM | #4 | |||
FF.Com.Au Hardcore
Join Date: Nov 2009
Location: Ipswich, Qld
Posts: 1,354
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Quote:
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----------------------------------------------------- 2012 Focus ST Tangerine Scream Continually having a battle of wits with unarmed opponents. Sez Photo's by Sez |
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20-07-2011, 03:08 PM | #5 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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TIO???
Telecommunications Industry Ombudsman |
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20-07-2011, 07:01 PM | #6 | |||
FF.Com.Au Hardcore
Join Date: Aug 2005
Location: Barossa Valley, South Australia
Posts: 3,377
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Quote:
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Cheers, Sam. |
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