![]() |
|
Welcome to the Australian Ford Forums forum. You are currently viewing our boards as a guest which gives you limited access to view most discussions and inserts advertising. By joining our free community you will have access to post topics, communicate privately with other members, respond to polls, upload content and access many other special features without post based advertising banners. Registration is simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. Please Note: All new registrations go through a manual approval queue to keep spammers out. This is checked twice each day so there will be a delay before your registration is activated. |
|
The Pub For General Automotive Related Talk |
![]() |
|
Thread Tools | Display Modes |
![]() |
#1 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Cumberland Ford service department have damaged my cars paintwork and blame everybody else except themselves
![]() Before unmarked , the day before , it was garaged all night ![]() Close up view ![]() Same View of damage after service |
||
![]() |
![]() ![]() |
![]() |
#2 | |||
Force Fed Fords
Join Date: Aug 2005
Location: Enroute
Posts: 4,050
|
Mate, that should polish out, failiing that, give it a light buff with something like swirl remover. And don't take your car back there unless you can take your service advisor over the car with you beforehand, and show him there are no scratches.
Maybe the pictures don't do it justice but that although inconvenient, doesn't look too bad. I once had a toyota which came back with a dent in the bonnet. They refused everything too until I gave them a legal letter claiming damages. They then offered to replace the bonnet. F**kers.
__________________
If brains were gasoline, you wouldn't have enough to power an ants go-cart a half a lap around a Cheerio - Ron Shirley Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#3 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
I am not going to repair or buff the damage. It's not my responsibility to fix. They caused it , then they can fix it. By fixing it myself, there is then no evidence of the damage.
|
||
![]() |
![]() ![]() |
![]() |
#4 | ||
Slide Baby Slide
Join Date: Mar 2005
Location: SA - The Drift State
Posts: 2,662
|
Cut n polish. Job done
__________________
:the_finge You want more inches...........STROKE IT!!! :the_finge Mr Super Skid-Man |
||
![]() |
![]() ![]() |
![]() |
#5 | |||
Life begins at 40
![]() Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
|
Get the dealer principal involved, don’t lose your cool and stick to you guns.
I’m having a similar problem with FPV over some dodgy paintwork. Keep in their ear or they will conveniently forget about it. Cheers, Danny
__________________
Quote:
Justice is what you get when you run out of money.
|
|||
![]() |
![]() ![]() |
![]() |
#6 | |||
Boss power
Join Date: Sep 2005
Location: Brisbane
Posts: 1,046
|
Quote:
![]()
__________________
:the_finge BOSS 260+ :the_finge |
|||
![]() |
![]() ![]() |
![]() |
#7 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
The service manager is saying I wouldn't have seen the mark because of the dust on the bonnet.. I certainly saw the mark even with the dust as soon as it was driven out their workshop and so did my wife. They must be blind..
![]() |
||
![]() |
![]() ![]() |
![]() |
#8 | ||
Regular Member
Join Date: Jan 2005
Location: victoria
Posts: 495
|
yeah definately stick on them, but stay cool calm and collected. If you are getting no help from the service department definately go see the big boss of the dealership, because thats simply not good enough.
|
||
![]() |
![]() ![]() |
![]() |
#9 | ||
Force Fed Fords
Join Date: Nov 2005
Location: Victoria
Posts: 5,556
|
This happened to a friend of mines AU fairlane Ghia, black in colour, years ago at Gorrells. They resprayed the car after putting a scratch down one side.
__________________
2021 Focus ST-3 Mountune Enhanced |
||
![]() |
![]() ![]() |
![]() |
#10 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Actually it looks bad when there is no sunlight shining on it, there is no dust on the bonnet it's polished and you can even see the clouds reflecting off the duco !!!
http://putfile.com/pic.php?pic=2/4018485321.jpg&s=x7 |
||
![]() |
![]() ![]() |
![]() |
#11 | ||
hunting 300kw's
Join Date: Jul 2005
Location: Bendigo
Posts: 1,371
|
i cant see the images wtf ?!?!
|
||
![]() |
![]() ![]() |
![]() |
#12 | ||
FF.Com.Au Hardcore
Join Date: Feb 2005
Location: Pit Lane
Posts: 11,867
|
How do you think the damaged occured?
What would the mechanic have been doing near that spot to do the damage? If you beleive they did the damage, stand your ground, but you may need to somehow show the manager how you think it may have happened. I used to work in a holden dealership years ago, and we would allways get somebody trying to blame us for their mistakes, or for marks they had not seen before and some cases we believed they were trying to get us to repair their car even when it was not our fault. People think the dealership is a endless money pit and can afford to fix things all the time. We had a policy, that if a mechanic or any employee marked a car, it was to be brought to our attention and it would be fixed for the customer. We got into the habit of checking customers cars for damage and taking note while the customer was there, it sure cut down on the amount of acusations
__________________
Pit Lane Performance 20 Rosella St Frankston 03 9783 8122 Authorised Streetfighter, Pcmtec , SCT & HP Tuners Tuning Agent,
|
||
![]() |
![]() ![]() |
![]() |
#13 | |||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#14 | |||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#15 | ||
Solution Was Boost 4?, 6 & 8
Join Date: Dec 2004
Location: Melbourne
Posts: 23,624
|
I had a windscreen replaced under warranty it had a imperfection in the glass, when I picked the Ute up I noticed a chunk of paint out of the top frame of the door, called over the Service manager straight away, they repaired it at there cost as it was done by there windscreen contractor who admitted fault but never reported it.
Now my new car goes to Strapp Ford, when its dropped off they go around the whole car with its owner and a inspection report is filled out on any marks and dents. This saves a lot of confusion on who damaged what, when picking up your car.
__________________
[SIGPIC][/SIGPIC]
AUTOTECH TUNED EDELEBROCK CHARGED 2017 GT Mustang Plenty of RWKW |
||
![]() |
![]() ![]() |
![]() |
#16 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Is that your face, or did you neck throw up
Posts: 3,041
|
Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#17 | |||
Life begins at 40
![]() Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
|
I can, no problems. I will post the pics up in a few minutes.
Cheers, Danny
__________________
Quote:
Justice is what you get when you run out of money.
|
|||
![]() |
![]() ![]() |
![]() |
#18 | |||
Life begins at 40
![]() Join Date: Jan 2005
Location: Melbourne. Socialist capital of Victoriastan.
Posts: 3,715
|
Here’s the main picture that shows the scratch. I’ve resized it to 640x480.
Cheers, Danny ![]()
__________________
Quote:
Justice is what you get when you run out of money.
|
|||
![]() |
![]() ![]() |
![]() |
#19 | ||
Regular Member
Join Date: Feb 2005
Posts: 49
|
i can't see the images either. i can see the one posteed by Full Noise thou.
|
||
![]() |
![]() ![]() |
![]() |
#20 | ||
Life is a Ride!
Join Date: Aug 2005
Location: Baldivis, WA
Posts: 675
|
To see if the mark will buff out, simply put a bit of spit on your finger and wipe over the mark. if the mark disappears when wet it will buff out. If you can still clearly see the mark or it turns white when damp it requires a spray job. If it looks like it can be buffed out, do so instead of new paint. New paint will be more likely to show.
Sorry Mate, good luck Baz
__________________
![]() Lowered, 19" Typhoon R-Specs, Tint, Mats, JL C2600.2 Splits, JL C2600, JL XD400/4 and JBL 12" Sub, 256RWKW...for now! ![]() ![]() |
||
![]() |
![]() ![]() |
![]() |
#21 | ||
missing the panther
Join Date: Jan 2005
Posts: 1,464
|
Man l would be seeing the dealer principal straight away if the service manager is still giving you probs....
That is a deep scratch looks like a screw driver maybe....
__________________
![]() ![]() ![]() ![]() |
||
![]() |
![]() ![]() |
![]() |
#22 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Posts: 1,861
|
was the $0.10 left on the car as a peace offering?
|
||
![]() |
![]() ![]() |
![]() |
#23 | |||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Quote:
![]() |
|||
![]() |
![]() ![]() |
![]() |
#24 | ||
hunting 300kw's
Join Date: Jul 2005
Location: Bendigo
Posts: 1,371
|
looks like a nasty scratch... damn right make them fix it, why should you have to fix someone elses fk ups
|
||
![]() |
![]() ![]() |
![]() |
#25 | ||
FF.Com.Au Hardcore
Join Date: Oct 2005
Location: Hervey Bay
Posts: 4,196
|
[QUOTE=Towle]Cumberland Ford service department have damaged my cars paintwork and blame everybody else except themselves
I had a similar experience so I sent an e-mail to the service manager with a cc to the dealer principal which resulted in immediate rectification |
||
![]() |
![]() ![]() |
![]() |
#26 | |||
Regular Member
Join Date: Feb 2006
Posts: 132
|
[QUOTE=Pedro]
Quote:
|
|||
![]() |
![]() ![]() |
![]() |
#27 | ||
1965 GT MUSTANG
Join Date: Dec 2004
Posts: 774
|
Mate would not send my car there at all to Cumberland ford........... Peter Warren Smithfield gets all my work for my car.Once you get it sorted out from CFB take your car to PWS for service.They will look after you.Just let them know you are from AFF.
__________________
Never to old to ride a pony
= 1965 GT MUSTANG |
||
![]() |
![]() ![]() |
![]() |
#28 | |||
Guest
Posts: n/a
|
Quote:
|
|||
![]() ![]() |
![]() |
#29 | ||
I see you....
Join Date: Dec 2005
Location:
Posts: 989
|
Did I see a post on NotGoodEnough.Org from you Towle ? There is a similar situation on their website.
Dealerships have cars going in and out all day - damage does happen from time to time but their attitude towards you sucks majorly....you have photographic evidence for christ sakes....sheeesh. Where is the customer service ??????? My old man now does a walk around with his dealer and airport valet parking after a similar thing and no he didn't get it covered - denied denied denied. The dealer I used to work at used to get people coming in with these complaints but they used to come back weeks after their service and blame us. The best one was a guy who blamed us for his car getting a puncture 2 months after a service....he went off his rocker....asian fellow who's gasp of english, and common sense was rather poor. We fixed his puncture just to get rid of the angry little man. One guy came in with a few choice words written on his boot lid and thought that we had done it(!) ....service manager asked if he had upset anyone lately.... They should at least try to help you with this scratch......their attitude requires realigning. |
||
![]() |
![]() ![]() |
![]() |
#30 | ||
Regular Member
Join Date: Feb 2006
Posts: 132
|
Did I see a post on NotGoodEnough.Org from you Towle ? There is a similar situation on their website.
Yes that's me, why not give them a serve? Maybe public naming them will get them to act without further haste to fix the damage they caused. I rang and spoke to the Dealer Principal today, he said he will look into but was reluctant to give me a time frame when he would give me a decision aprart from ASAP.. yeah right. So I insisted on a time frame of 24-48 hours to review my complaint and see the photos of the bonnet before and after coming out of his workshop. So he said 24 hours. If not response by tomorrow C.O.B then I am lodging my complaint with the Consumer Trader & Tenancy Tribunal -$30 fee . Quote for damage is $758.19 --the whole bonnet will have to be resprayed !! Quote is in writing. MVRIC's advice is write the dealer a letter of demand and go through the small claims court. They don't have jurisdiction over damage. Did say the dealer has insurance for any damage that occurs within their premises to customers vehicles. They have a duty of care to ensure my vehicle is returned in the same condition as it presented to them. |
||
![]() |
![]() ![]() |